Privacy Policy

Welcome to TreasureClub11 (the "Platform", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our Platform and associated services.

By accessing or using TreasureClub11, you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. If you do not agree with the terms herein, please do not access or use the Platform.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this policy periodically for any updates.

We collect several types of information from and about users of our Platform, including:

• Personal Identification Information: Name, email address, mobile phone number, date of birth, and government-issued identification (when requested for verification/KYC).

• Payment & Transaction Details: Card type, last four digits, billing address, and transaction history. Note that all payment processing is handled securely by Stripe, a PCI-DSS compliant processor. We do not store full credit card numbers or security codes on our servers.

• Game & Usage Data: Platform credentials generated, games played, bets placed, wins, cashout requests, and interactions with third-party gaming client systems (e.g., VBlink).

• Technical & Log Data: IP address, device type, operating system, browser type, referral source, pages visited, and timestamps of access.

We use the information we collect to operate, maintain, and improve our services, including:

• To create and manage your TreasureClub11 account, and to verify your age and identity.

• To process deposits and sync your balance upstream to your generated gaming clients.

• To verify and process your cashout/withdrawal requests.

• To communicate with you regarding account updates, transactional notifications, promotion claims, and security alerts.

• To provide customer support, troubleshoot technical issues, and resolve conflicts.

• To detect, prevent, and address fraud, unauthorized access, multi-accounting, and other prohibited activities.

• To comply with applicable legal obligations, sweepstakes laws, and regulatory guidelines.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information under the following limited circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf, such as payment processors (Stripe), email delivery systems, SMS gateways, and analytics tools.

• With Game Clients: Sharing necessary platform identifiers to sync your game accounts and transfer balances to clients like VBlink.

• For Legal Compliance: If required by law, subpoena, court order, or government request, or to protect the safety, rights, or property of TreasureClub11, our users, or the public.

• In Business Transfers: In connection with a merger, acquisition, sale of assets, or reorganization, subject to confidentiality agreements.

The security of your personal data is a top priority. We implement bank-level technical, administrative, and physical safeguards to protect against loss, theft, misuse, and unauthorized access, alteration, or disclosure.

• We use AES-256 encryption for data at rest and TLS 1.3 encryption protocols for data in transit.

• All credit/debit card transactions are processed securely through Stripe via tokenization, maintaining PCI-DSS Level 1 compliance.

• We restrict access to personal data to authorized personnel who require it to perform support or fraud-prevention tasks.

While we use industry-standard measures to secure your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and remember your preferences.

• Essential Cookies: Necessary for the Platform to function properly, including keeping you logged in and securing transaction checkouts.

• Preference Cookies: Store settings such as language choice, design theme preferences, and dashboard layout configurations.

• Analytics Cookies: Help us understand how visitors interact with our Platform, diagnosing speed issues and tracking visitor counts.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain features of our Platform from working correctly.

Depending on your location, you may have specific rights regarding your personal information, including:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Correction: You can request updates or corrections to any incomplete or inaccurate data.

• Right to Deletion: You can request the deletion of your account and personal data, subject to legal, regulatory, or audit retention requirements.

• Opt-Out of Communications: You can opt out of promotional emails or SMS notifications by using the unsubscribe link provided or by adjusting your account settings.

To exercise any of these rights, please contact our support team at support@treasureclub11.com or open a live chat session.

Our Platform is strictly designed and intended for users who are at least 18 years of age (or 21 where applicable). We do not knowingly collect or solicit personal information from anyone under the age of 18.

If we become aware that we have collected personal data from a child or minor under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information and terminate the account.

If you believe we might have any information from or about a minor, please report it to our team immediately.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, sweepstakes reporting, or legal disputes).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for example, because your data has been stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, you can contact us at any time:

Email: support@treasureclub11.com

Live Chat: Available 24 hours a day, 7 days a week via our website widget.

We aim to respond to privacy and data requests within 24 hours.