Player Safety

We encourage you to always enjoy online social gaming in a safe and responsible manner. We have numerous measures as described further below to allow you to engage in our games in a fun and controlled way.

Safe gameplay is when all players:

• Have a fun, exciting, and entertaining experience on our Platform.

• Exercise control over their playtime and control over any in-game Gold Coin purchases.

• Play in moderation and not to escape reality.

• Balance playtime fairly with other real-life activities.

• Do not avoid work, family, or other commitments to play games.

• Avoid playing if under the effect of alcohol or any illicit substances.

• Avoid playing if they don't feel comfortable or in control of their activities.

Take notice of behavioral patterns that are characterized by the following:

• An impaired control over playtime (such as frequency, intensity, duration, termination).

• The need to prioritize gaming over other life interests and daily responsibilities.

• A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player.

For a computer game disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.

What Should You Do If You Or Someone You Know May Have a Computer Game Behavior Disorder?

• Seek help from a qualified medical or mental health professional in your local area.

• Take some time to research it and learn more about keeping a healthy balance.

• Get additional advice on portals such as Gaming Addicts Anonymous or other reputable counseling bodies.

To avoid spending too much time or money on computer gaming, you can limit how much you can spend on Gold Coin Package(s) per day.

To set a purchase limit, please reach out to Customer Support or fill in our Contact Form. We will always try to apply any requested limits as soon as possible; however, please note that the limit may take a reasonable time period to be applied.

If at any point you discover the limit has not been successfully applied, you must immediately inform Customer Support.

You can change or revoke the applied limit by contacting Customer Support or by filling in our Contact Form. However, please note that the requested limit will be applied for a minimum of twenty-four (24) hours and no changes will be made until at least twenty-four (24) hours after the initial request.

Self-Exclusion means a request initiated by you to limit access to our Services. We will make all reasonable efforts to limit your access to our treasureclub11.com brand and user interface.

Self-Exclusion will result in restriction of access to your User Account and a block placed on your User Account so that, as far as we can prevent it, access to your User Account will be denied.

Self-Exclusion is not fail-safe and we cannot guarantee that it is. However, we will take reasonable steps to ensure a Self-Exclusion request is implemented correctly.

Player Commitment to Self-Exclusion: Players who request a Self-Exclusion must not try to circumvent the Self-Exclusion by registering a new User Account, setting up new emails to register an account, or in any way disguising their identity to register a new account.

We suggest any Player who requests Self-Exclusion also cease to follow TreasureClub11 on all social media channels.

During a Self-Exclusion, a Player should not enter any competitions relating to TreasureClub11 and will not be permitted to win any competition prizes.

During a Self-Exclusion, no daily login will be allowed and no daily login rewards, streaks, or promotional credits will be processed.

How do I start the Self-Exclusion process?

You can reach out to Customer Support with the subject line "Self Exclusion Request" or select Self Exclusion on our Contact Form. Please provide your full name, address, and email address to ensure we can locate your account to implement the self-exclusion request. If we cannot locate your account using this information, we may request additional information to verify your account.

1) "Take a Break": This is where you would like to take a temporary break from our Services but do not wish to permanently close your account. Your account will be closed for a set period of time. We currently offer "Take a Break" for a period of seven (7), fourteen (14), or thirty (30) days.

During this time, access to your account will be limited for the period of time requested. Once you select a break period, your account will remain closed for that period. It will not be possible to re-open your User Account during this time.

Once the Take a Break period has expired, access to your account will automatically resume unless you email and notify us you do not wish to re-open your User Account.

2) "Self-Exclusion": This is where you would like to limit the use of our Services more extensively. Self-Exclusion will be for a minimum of six (6) months; however, it can extend to any duration required.

During this time, you will not be able to access the Services. After the initial six (6) months, you can request access to your User Account again by contacting Customer Support and requesting access to your User Account.

Your request will be logged, but access to your account will be subject to a further seven (7) day waiting period for the re-open request. Once this period has expired, you will receive an email asking if you would still like to re-activate your account.

We may ask you some questions to ensure that you wish to open your account and that it is the right option for you. At this point, your User Account may be re-opened if you still wish to do so and we are satisfied that it should be re-opened. Re-opening of an account will be at our sole discretion.

If you just wish to close your account but not permanently prevent access to the Services, you can reach out to Customer Support for standard account closure.

After your Self Exclusion Request has been processed, you will receive a confirmation email to the email address that we determine is valid for your User Account. If you do not receive a confirmation email within seven days of submitting your Self Exclusion Request, please immediately contact Customer Support.

Can you change your mind or reverse a Self-Excluded account?

• Take a Break cannot be modified during the Take a Break period requested. Once the Take a Break period has concluded, your User Account will be re-activated.

• Self-Exclusion status cannot be modified or reversed in any manner for a period of six (6) months; thereafter you can request reactivation of your User Account subject to a seven (7) day waiting period.

• Please do not try to circumvent a Take a Break or Self-Exclusion by registering a new account. If you do try and circumvent these player safety tools, it may lead to a permanent ban from our Services. We cannot be held responsible for any actions or Gold Coin purchases made from any new or additional accounts used to circumvent a Take a Break or Self-Exclusion.

We will not email you to re-activate your account during a Self-Exclusion, so it will continue indefinitely until we hear from you.

What happens to my Virtual Currency during the Self-Exclusion Period?

• Your account will remain inactive during the Self-Exclusion or Take a Break Period. If an account is reactivated, Virtual Currencies are reinstated to the account to the previous amount immediately preceding the time of Self-Exclusion.

• No refunds or transfer of Virtual Currencies or any other prize redemptions are permitted during the Self-Exclusion Period. If you have a pending sweepstakes prize redemption and request a Take a Break or Self-Exclusion, it will not be processed.

• TreasureClub11 will retain certain data during the Self-Exclusion Period in accordance with our Privacy Policy to ensure the self-exclusion remains active.